novaracx

AI + human customer support

Fast answers. A human when it matters.

Let AI answer routine questions. When a case needs a person, a trained agent picks up the same conversation in NovaraDesk.

Book a discovery call Try the handoff
Sample handoff
Novara AI

I’ll bring in our billing team.

Anika · Billing support

I have your order details here.

01 How it works

Customers tell their story once.

Pick a sample conversation to see what AI can answer, when an agent takes over, and what arrives in their inbox.

Choose a sample conversation

Customer conversation Illustrative demo
Customer

I think I was charged twice for order #4821.

Novara AI

I’ll bring in our billing team and pass along the order number so they can take a look.

Conversation passed to billing
Anika · Support

I have order #4821 here. I’ll check whether both charges went through.

Agent handoff

Context passed along

Issue
Possible duplicate charge
Order
#4821
Next step
Review both charges
View in NovaraDesk

02 Inside NovaraDesk

The full story, in one workspace.

Open a ticket, check the customer’s history, or see which conversations went to AI and which needed your team.

Explore the live NovaraDesk demo
NovaraDesk Sample workspace

Workspace

Inbox

See who owns a case and what needs attention.

Case #1048

Duplicate charge

The customer reports two charges for order #4821. AI passed the order number and conversation to billing.

Next step · Check whether both charges cleared.

AAnikaBilling support

03 Ways to work with us

Who should run your support?

Choose AI Support if you have people to handle escalations. Choose Managed CX if you want Novara to run the day-to-day operation.

You own escalations

AI Support

Give your existing team more time for cases that need their attention.

  • AI trained on your approved help content
  • Ongoing tuning and conversation analytics
  • Human escalations handled by your team
Discuss AI Support

Novara owns escalations

Managed CX

Hand over the support operation, from the first reply to the follow-up.

  • AI Support plus a dedicated support agent
  • Ticket ownership and reporting in NovaraDesk
  • Quality reviews and agent coaching by Novara
Discuss Managed CX

04 Getting started

Start with the questions you hear every day.

  1. 01

    Map the requests

    We review what customers ask and decide which cases AI can answer and which need a person.

  2. 02

    Test before launch

    We check answers against your policies and run through handoffs before customers use them.

  3. 03

    Review real conversations

    We use what comes in to update answers, improve routing, and find the next opportunity to automate.

Who you’ll work with

Built by a CX operator.

Rishi Rana founded Novara CX after leading customer support at BrightCHAMPS. His work across retention, escalations, and support operations shaped how Novara brings AI and people together.

Rishi Rana

Founder, Novara CX

05 FAQs

Before we talk.

Can we keep our existing support team?

Yes. With AI Support, Novara maintains the AI and your team continues to own conversations that need a person.

What can we use to train the AI?

Start with your help articles, policies, FAQs, and the answers your team already gives. During setup, we identify where your knowledge needs an update or a clear escalation rule.

Which channels can we start with?

You can start with website chat. We’ll review your setup and confirm WhatsApp or other channel integrations during discovery.

Can we set our own support hours?

We agree human coverage hours with you based on the plan and your needs. AI can handle configured questions outside those hours.

Start a conversation

What’s taking up your support team’s time?

Tell us what customers ask most often and where cases get stuck. We’ll use the call to scope a first rollout.

Book a discovery call hello@novaracx.com